PayIt appoints new president and COO as fast-scaling KC govtech company hits pivotal moment
November 16, 2023 | Startland News Staff
A veteran govtech leader is joining one of Kansas City’s best-known scale-ups as the company eyes a new era of growth and the expansion of its national and international footprint.
PayIt — a leader in digital customer experience solutions with integrated payments for state, local, and provincial governments — announced on Thursday the appointment of Tom Nieto as its new president and chief operating officer.
Nieto, who comes with 15 years of industry experience, is expected to focus on driving strategy for PayIt, scaling its operations, and building out capabilities to continue to drive growth for the company.
“Tom’s rich blend of highly relevant professional experiences, strong leadership style, and passion for the PayIt mission made him an easy choice to help guide our business through its next stages,” said John Thomson, co-founder and CEO of PayIt. “I am confident that his contributions will drive our company forward, and our customers, current and future, will benefit from the progress we make with Tom on the team.”
PayIt currently has more than 225 employees distributed across North America, with its headquarters in downtown Kansas City, as well as offices in Nashville and Toronto.
Mike Plunkett and John Thomson, PayIt co-founders; photo by Tommy Felts, Startland News
Thomson and co-founder Mike Plunkett will remain in essential roles with the company, PayIt said.
With Nieto on board, Thomson will be able to focus even more of his efforts on strategic growth and business decisions as the new president takes over overseeing more of the scaling business’s operations.
In his new role as chief development officer, Plunkett — who previously served as COO — will prioritize client relationships, key business development efforts, and leadership development within the company.
RELATED: PayIt co-founder: No one-size-fits-all formula for scaling one of KC biggest startup ideas
Nieto was most recently COO at Accela. He previously held leadership positions at companies including Box and Boston Consulting Group. Nieto holds an M.B.A. from Harvard University and B.A. in International Relations from Stanford University.
PayIt’s modern customer experience and payments platform for government simplifies the way government agencies serve their communities. Cities, towns, counties, states, and provinces use PayIt to collect revenue, work more efficiently, and deliver a better customer experience.
Click here to learn more about PayIt.
The company consolidates services including property tax, DMV, outdoors, courts, and utilities into one connected experience for residents — launching quickly and saving government agencies up to $6 per transaction, according to PayIt.
“Payit is at a pivotal moment in our continued growth trajectory,” said Nieto. “Our differentiated offering and talented team has us poised to continue our growth across North America.”
“I am excited to join PayIt to build our next phase of growth and deliver an unparalleled experience to our clients and the customers they serve,” he added.
2023 Startups to Watch
stats here
Related Posts on Startland News
J. Rieger spices up its strategy with KC culinary star; new tastes already hitting destination distillery’s menu
Deep fried and doubling down, the minds behind J. Rieger and Co. are distilling a new era that’s expected to make the local tourist destination one of Kansas City’s best places to work — and to grab one of its most legendary spicy chicken sandwiches. “If you didn’t already know, you quickly come in here and…
Why many ‘deskless’ workers think management is out of touch — the good news: tech can fill the gap
Editor’s note: The opinions expressed in this commentary are the author’s alone. Bob Butler, chief customer officer at SafetyCulture, which has its U.S. headquarters in Kansas City’s Crossroads Arts District, oversees operations for the global tech company and has led it through its greatest stages of growth. Click here to read more about SafetyCulture’s strategy…
Crush it, live hard and honor the 13 folds: Trio of KC gyms join intense challenge, salute sacrifice
Most Americans don’t know the true weight of these American flags — folded 13 times into a triangle and presented to a fallen service member or veteran’s next of kin, said Josie Buford. To better communicate the heavy burden they represent, she organized a physical challenge that’s uniting three Kansas City businesses. The 13 Folds…
Inclusivity succeeds when founders are held accountable, says winner of Chamber’s equity award
Fahteema Parrish doesn’t mind putting forward extra work to make sure her employees feel included, she shared, embracing an environment that supports individuals of all backgrounds. “Parrish & Sons Construction is an example of what intentional execution of equitable work within an organization actually looks like. Equality and inclusivity are key focal points as my…